Background
PAL Pension is a licensed Pension Fund Administrator with over 13 years of professional experience in Pension Funds Administration. PAL (Pensions Alliance Limited) is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company Limited.
Solution
In bid to satisfy its customers, with increasing competition and an increasingly demanding customer populace, the target moved from “satisfying to delighting and now to amazing”.
The 24 pages PAL pension customer service hand book is aim at creating loyalty, exceeding expectation, creating relationship with client, and delivering retirement benefit with ease.
